Privacy Policy

1. Who we are

DC Fine Foods Company Limited ("DC Fine Foods", "we", "us", or "our") is a Vietnam-based cashew processing company. This Privacy Policy explains how we collect and process personal data through our website at dcfinefoods.net (the "Site").

2. What data we collect

We collect the following categories of personal data:

• Contact form data: Name, company name, email address, phone number, country, and any message you submit through our inquiry form.
• Analytics data: With your consent, we collect anonymised usage data including pages visited, time on site, browser type, and approximate geographic location via Google Analytics 4. IP addresses are anonymised.
• Technical data: Standard server logs including IP address, browser user agent, and request timestamps. These are retained for security and troubleshooting purposes only.

We do not collect payment information, and we do not operate user accounts on this Site.

3. How we use your data

• Contact enquiries: To respond to your business enquiry or quote request. Legal basis: legitimate interest (B2B communication) and your consent in submitting the form.
• Analytics: To understand how visitors use our Site so we can improve it. Legal basis: your explicit consent via our cookie banner.
• Security: To detect and prevent fraudulent or malicious activity. Legal basis: legitimate interest.

4. Third-party services

We use the following third-party services that may process your data:

5. Cookies

We use the following cookies on this Site:

You can withdraw consent at any time by clearing your browser's local storage and cookies, or by using your browser's cookie settings.

6. Data retention

• Contact form submissions: retained in our email inbox for as long as necessary to manage the business relationship.
• Google Analytics data: retained for 14 months (default GA4 setting).
• Server logs: retained for up to 30 days for security purposes.

7. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your personal data.
• Object: Object to processing based on legitimate interests.
• Withdraw consent: Withdraw analytics consent at any time via your cookie settings.

To exercise any of these rights, contact us at info@dcfinefoods.net. We will respond within 30 days.

8. Data security

We take reasonable technical and organisational measures to protect your personal data, including HTTPS encryption for all data in transit and access controls on our email systems. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International transfers

DC Fine Foods operates from Vietnam. When you use our Site, your data may be processed by our service providers (Google, Vercel, Web3Forms) in countries outside Vietnam and the EEA. Where applicable, these transfers are covered by appropriate safeguards such as standard contractual clauses.

10. Children's privacy

Our Site is directed at business professionals. We do not knowingly collect personal data from anyone under the age of 18.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact us: